Privacy Policy
Effective Date: May 20, 2026 · Last Updated: May 20, 2026
1. Introduction
FlipBazzar ("we," "our," or "us") operates a mobile application and website that provides a dedicated online marketplace for buying and selling used technology products in Pakistan. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
By using FlipBazzar, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Account Information
- Full name
- Username
- Email address
- Phone number
- Password (stored in encrypted form — we never store plain text passwords)
- Profile photo (optional)
- City and location (for listing purposes)
2.2 Listing & Transaction Data
- Product listings you create (title, description, photos, price, category)
- Products you browse, save, or show interest in
- Messages sent between buyers and sellers through our in-app chat
- Transaction history and service requests (Sell It For Me, Buy It For Me)
2.3 Device & Technical Data
- Device type and model
- Operating system version
- App version
- IP address
- Unique device identifier
- Crash logs and error reports
- App usage data and session duration
2.4 Location Data
- City-level location for listing and search purposes
- Precise GPS location only if you explicitly grant permission
2.5 Payment-Related Information
- We do not store full payment card details
- Payment transactions are processed through third-party payment providers
- We only retain transaction reference numbers and amounts
3. How We Use Your Information
- Create and manage your FlipBazzar account
- Display your listings to potential buyers
- Enable communication between buyers and sellers
- Power our AI Chatbot to provide personalised product recommendations
- Process service requests such as Sell It For Me and Buy It For Me
- Send you notifications about your listings, messages, and account activity
- Improve the performance and features of the app
- Detect and prevent fraud, fake listings, and scam activity
- Comply with legal obligations under Pakistani law
4. How We Protect Your Data
- All passwords are encrypted using industry-standard hashing (bcrypt)
- All data transmission is secured using SSL/TLS encryption
- We do not sell your personal data to any third party
- Access to user data is restricted to authorised FlipBazzar team members only
- We regularly review our security practices to protect against unauthorised access
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share your data only in the following situations:
- With other users: Your public profile, username, ratings, and reviews are visible to other users as part of the marketplace functionality
- With service providers: We may share data with trusted third-party services (hosting, analytics, payment processing) strictly for operating the platform
- With law enforcement: If required by law or to protect the rights and safety of our users
- Business transfer: In the event of a merger or acquisition, user data may be transferred as part of that transaction
6. Data Retention
- We retain your account data for as long as your account is active
- If you delete your account, your personal data will be permanently deleted within 30 days
- Listing data and transaction history may be retained for up to 90 days after deletion for fraud prevention purposes
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of promotional notifications at any time
- Withdraw consent for location access through your device settings
To exercise any of these rights, contact us at: privacy@flipbazzar.com
8. Children's Privacy
FlipBazzar is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Continued use of FlipBazzar after changes are posted constitutes your acceptance of the updated policy.